Welcome to the Centre Hospitalier Universitaire de Saint-Étienne (Saint-Étienne University Hospital).

Dear Sir or Madam

You have just been admitted to the CHU de Saint-Étienne. Our establishment offers you the skill, attention and care of its professional staff, along with equipment providing the latest diagnoses and courses of treatment. Please feel free to ask us any questions you may have. We hope you will have a good stay with us and that you will soon be up and about again.

Admission

You can carry out the administrative admission formalities either on the day that you are admitted to the hospital or by means of a pre-admission process as soon as the date of your admission has been set.
If you are admitted as an emergency case a friend or relation will be asked to come to the Admissions Office.

Conditions for covering the cost of care

EEC nationals :

Your hospitalisation costs may be paid for in full by your national fund provided that you provide :

You should ask for these two documents in your country of origin.

If you have no cover, you will have to pay the costs prior to being admitted on the basis of a projected estimate which will be drawn up at the admissions office.

Non-EEC nationals :

You will have to pay the costs of your stay in hospital on the basis of a projected estimate drawn up at the admissions office.
Some costs may be covered by your private or public insurance (Algeria,but extremely rare).

Cash and valuables

When you are admitted, you will be asked to leave any valuable items you may have in your possession at the Admissions Office. If you keep these items about your own person, the establishment cannot accept liability for any loss or theft.

Medical case file

All of the care and examinations you are given will be noted in a medical case file.

State of health

You will be informed about your state of health at an individual interview. This information will relate to the proposed investigations and courses of treatment, how useful they are likely to be, how urgent they may be, their consequences and any frequent or normally foreseeable risks.

Discharge

The doctor sets the date for your discharge. You should then go to the Admissions Office to pay any costs for which you may be personally liable.
If you wish to discharge yourself against medical advice, you will be informed of any risks you may be incurring and you will have to sign a discharge form.

People accompanying you and visits

Depending on the facilities available in the department, one of your friends or relations may be allowed to stay with you.
Your friends and relations are welcome here. However, you must follow the visiting conditions for the department to which you have been admitted (see sheet provided by the department in question).

Telephone

All patients are provided with a personalised line. You will have to pay a fee for access to the network and an “hourly credit”.
For safety reasons involving our medical equipment, the use of mobile telephones within the hospital area is strictly prohibited.

Specific instructions

The introduction of alcoholic drinks, medicines, foods and drugs is strictly prohibited.
We would also like to remind you that there is a total ban on smoking. However, some departments or sites do have areas for smokers.

Address and telephone over -->

To allow easier communication between yourself and health professionals, the CHU  de Saint-Étienne may – in certain cases – provide you with an interpreter. If necessary, this interpreter will be contacted by the department to which you have been admitted.

The CHU de Saint-Étienne
The CHU (Centre Hospitalier Universitaire – University Hospital) de Saint-Étienne is a public health establishment with three missions:  patient care, teaching and research.

Currently made up of 4 hospitalisation sites, the CHU de Saint-Étienne has 1,921 beds and places. It covers all medical and surgical specialties plus emergencies for both adults and children.
The CHU de Saint-Étienne plan defines the main outlines for the development of the establishment. This document was drawn up on the basis of the principles of a quality approach where the aim is to be constantly improving the care we provide for patients.

To reinforce the safety of the care we provide and to modernise our facilities, by around 2006 the CHU de Saint-Étienne will be grouped over 2 sites.  

Centre Hospitalier Universitaire de Saint-Étienne
42055 Saint-Étienne Cedex 2
France
Standard 00 33 04 77 82 80 00
www.chu-st-etienne.fr

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